Rules & Regulations
RULES AND REGULATIONS
ORANGE VALE WATER COMPANY
(Amended January 1, 2015)
MANAGEMENT OF ORANGE VALE WATER COMPANY
The office of Orange Vale Water shall be located at 9031 Central Avenue, OrangeVale, California 95662 in the County of Sacramento, where the records of the Company are kept. The water system is under the exclusive control and management of the Company. Complaints, claims, etc., shall be presented in writing to the General Manager of the Company.
APPLICATION FOR USE OF WATER
Application for use of water shall be made by any new owner of record of property to be served within the service area of the Company. Responsibility lies with the owner of record to notify the Company of any changes of billing address and/or ownership or any other situation affecting said parcel.
DISTRIBUTION OF WATER
The Superintendent of the Company shall have full and absolute control of the distribution facilities and is vested with authority to disconnect water service to any consumer in violation of any rule or regulation adopted by the Company or its governing body. Complaints, questions, suggestions, etc., shall be made to the General Manager of the Company.
DELIVERY OF WATER
The Board of Directors of the Company shall establish a schedule that will be followed in the delivery of water to the consumer, and will establish the method of measurement of the same. Notice of water rate schedule shall be posted in a prominent location at the offices of Orange Vale Water Company.
The Company assumes no responsibility for damage to the transmission system or for the inability or failure of San Juan Water District and/or the United States Department of the Interior, Bureau of Reclamation, to deliver water to the Company for any reason or unavoidable circumstance.
USE AND WASTE OF WATER
- Customer’s water shall not be allowed to run off to adjoining property, roadside ditch or gutter.
- Leaking pipes, fixtures or sprinklers shall be repaired promptly within five (5) working days or less if warranted by the severity of the problem.
- All swimming pools, ponds and fountains shall be equipped with re-circulating pumps. Pool draining and refilling is only allowed for health, maintenance or structural reasons and requires water company approval.
- Open-hoses are not permitted. Automatic shut-off nozzles are required on all hoses.
- Use of a hose to clean sidewalks, driveways, patios, streets and parking lots is not permitted except for health and safety reasons.
- No irrigation is permitted between the hours of 10:00 A.M. to 6:00 P.M. The only exception is drip irrigation and commercial agriculture.
- No single-pass laundry system is permitted in commercial applications.
CONTROL OF VALVES, PIPES, WELLS, FIRE HYDRANTS, PUMPS, ETC
The water distribution system, including pipes, valves, wells, fire hydrants, pumps, meters, etc., are under the exclusive control and management of the Company. The Superintendent is authorized and directed to regulate the water system operated by the Company. The Superintendent shall inspect all new water systems which are installed by the owner of record or developer of the property. Anyone found changing, tampering, damaging or in any way interfering with the Orange Vale Water Company system will be prosecuted under the provisions of Section 592 of the Penal Code of the State of California.
ACCESS TO PIPELINES AND APPURTENANCES
The employees of the Company shall have free access along any and all part of the water distribution system, crossing land(s) of individual consumers for the purpose of repair, measurement of water, or any other details of operation of the system.
WATER SERVICE CONNECTION
All water users must expose and keep accessible their water service connection, consisting of the water service valve, meter, and valve box. Each owner of record is responsible for the water that flows through their valve/meter and the repair of any and all leaks on the customer side of the meter assembly. Every individual parcel of land must have its own water service connection and valve as per Orange Vale Water Company specifications. The only exception to this regulation is for an adjoining parcel of land under the same ownership. The owner of record or his designee must use and maintain their one-water service connection and service line with the understanding that the pressure may be diminished on said parcel. And, that if said parcel is ever split and sold, a separate water service connection and valve must be installed per Company specifications.
BACK FLOW PREVENTION DEVICE
Any water user who is required to have a backflow device on their parcel is responsible for any and all maintenance, repairs, upgrades and new installations of said device(s). In the event the device fails its annual test that is performed by Orange Vale Water Company, the owner of said device(s) is responsible for any and all repairs necessary to make the device(s) meet the standards necessary to pass the test. In the event said device(s) is deemed un-testable, stolen and/or damaged, or is unable to be repaired, the device(s) is to be upgraded in accordance with current Orange Vale Water Company Code of Specifications and Cross-Connection Control Program Policies and Procedures at the owner’s expense. Access for cross-connection control surveys shall be given to Orange Vale Water Company personnel as a condition for continued water service.
SIZE OF WATER SERVICE CONNECTION
All residential water service connections for parcels under 2-1/2 acres shall be one-inch (1″) in size. Parcels 2-1/2 acres to 5 acres are entitled to a one and one-half (1-1/2″) connection. A parcel must be at least 5 acres to receive a two-inch (2″) connection. All commercial parcels are entitled to a connection size of their choice, meter size to be determined by Orange Vale Water Company. A minimum of $275.00 shall be charged to downsize a water meter.
UNIT OF MEASUREMENT
The unit of measurement of water furnished to each parcel of land shall be measured and charged by the cubic foot. One Hundred (100 CF) cubic feet of water equals one (1) unit or 748 gallons.
RULE # 13
Effective April 1, 2011, water bills will be due and payable on the 10th of each month and considered delinquent by the 3rd day of the following month. All assessment-only parcels and/or parcels without a water connection will be billed annually. Each parcel must have its own individual water service connection. The owner of record is solely responsible for any water flow through the water-measuring device attached to his/her parcel.
PENALTY FOR DELINQUENT WATER BILLS
The failure of any consumer to meet their obligation as specified in Rule #13 will be subject to the following penalty: Water service will be terminated if the water bill remains unpaid, immediately following a 48-hour notification delivered to the property. Water service will not be restored until all charges, assessments for delivery of water and all penalties and reconnection costs as a result thereof are paid. (California Health and Safety Code, Section 17920.3)
RESPONSIBILITY OF OTHERS
New water systems, additional alterations or modifications to the existing water system that is deemed necessary by the Company, its engineers, the fire department, etc., to provide water service to any existing, new, or potential development, without depleting the water pressure or volume of water to existing landowners, shall be the sole responsibility of the owner of record or developer(s) of said land.
DAMAGE TO WATER CONNECTION
Any damage to a water service valve, meter assembly, and/or meter valve box shall be repaired by Orange Vale Water Company. All costs incurred to be the responsibility of the owner of record. Orange Vale Water Company assumes no responsibility for damages incurred to interior plumbing caused directly, or indirectly by a shut-down of the Orange Vale Water Company water system.
USE OF WATER
No one is permitted to use or transport water onto any land or lands other than the land described as his/her parcel, nor allow such water to run on adjacent/contiguous land.
THIS DOCUMENT IS SUBJECT TO CHANGE AT ANY TIME AT THE DISCRETION OF THE BOARD OF DIRECTORS OF THE ORANGE VALE WATER COMPANY